Let's Talk
Whether it's about an order, a bulk enquiry, or you just want to share what you painted — we're always happy to connect.
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Response Time
We respond to all queries within 24 hours, Monday to Saturday
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Bulk & Wholesale Orders
Schools, corporates, event planners — we offer special pricing for bulk orders
Send Bulk Enquiry →Send a Message
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Frequently Asked Questions
Quick answers to the most common questions
How long does delivery take?
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We ship pan-India within 2–5 business days. You'll receive a tracking link via email once your order is dispatched.
Are the paints safe for children?
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Yes! All Velvio kits use non-toxic, kid-safe acrylic paints. They are safe for children aged 3 and above, with adult supervision recommended for younger children.
Can I return or exchange my order?
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We accept returns within 7 days of delivery if the product is unused and in original packaging. Please email us at velvio@zohomail.in with your order number to initiate a return.
Do you offer bulk or corporate orders?
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Absolutely! We offer special pricing for bulk orders — ideal for schools, birthday parties, corporate gifting and events. Email us at velvio@zohomail.in with your requirements.
What if a figurine arrives broken?
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We pack every order carefully, but if anything arrives damaged, please email us a photo within 48 hours of delivery and we'll send a replacement at no cost.
Can I add extra figurines to my kit?
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Yes! That's what our Add-On Pouches are for. Browse our collection of themed pouches — ocean, dinosaurs, honey bee, cactus and more — and add them to your cart along with the main kit.